Clik here to view.
Directgov – our story
Directgov was launched in April 2004 to allow people to access public services and government information in a single place. We know that people care little about the structures of government and do...
View ArticleClik here to view.
Piloting new ways of measuring digital success
This post was contributed by Joanne Inskip, Senior Customer Insight Manager at the Government Digital Service: At the start of 2011, the GDS Customer Insight team were given the task of developing a...
View ArticleClik here to view.
Mobile’s role in bridging the digital divide
This is a guest post from the GDS mobile team: The GDS mobile team made a trip to Chiswick last week to OpenMarket, providers of our SMS delivery platform and shortcode number, to find out a bit more...
View ArticleClik here to view.
Scotland catch the Experimental Prototype bug
Yesterday I spent a hugely interesting and informative day meeting colleagues in Glasgow. One of the highlights for me was being able to congratulate David Hall (pictured) from the Scottish Government...
View ArticleClik here to view.
Quantitative testing Betagov content and layout
I am Nick Breeze, one of the Senior Insight Managers at GDS and I work in the team responsible for testing content being developed for gov.uk. Recently we completed quantitative usability testing to...
View ArticleClik here to view.
The mobile question: Responsive Design
Directgov has had a mobile website since 2005. To put this into context, the top selling device that year was the Nokia 1110 (pictured below) – so as you can imagine we were quite limited with what we...
View ArticleClik here to view.
Using search data to meet user needs
As a Product Analyst in the GDS Delivery team acquiring data is critical for telling us if our products are meeting user needs and how improvements must be made to content and services. Our team...
View Article